Shipping policy
Shipping Policy
Thank you for choosing The Golden Theory. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for information regarding shipping methods, delivery times, and other important details.
1. Order Processing Time
Orders are typically processed within 2 business days from the date of purchase. Cancellation of the order is only allowed within first four hours. During peak seasons or promotional periods, order processing may take slightly longer. We strive to process orders as quickly as possible to ensure prompt shipment.
2. Shipping Costs
| Total Invoice Value | Shipping Fee |
| Below Rs. 899 (Prepaid) | Rs. 75 |
| Rs. 900 and above (Prepaid) | Free Shipping! |
| Below Rs. 899 (COD) | Rs. 150 |
| Rs. 900 and above (COD) | Rs. 70 |
Shipping costs are calculated based on several factors, including the shipping method selected, the destination, and the weight and dimensions of the items in your order. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
3. Shipping Methods and Carriers
We use a third-party shipping integrator and any delay on their side is not something that we can control and are not liable for it. We try our best to make sure that it reaches you within the prescribed time. If it doesn't please feel free to reach out to us.
5. Shipping Destinations
We currently offer shipping to majority of India. If your location is not within our shipping coverage area, we apologize for any inconvenience caused and encourage you to reach out to our customer support team for possible alternative solutions.
5. Estimated Delivery Times
Estimated delivery times vary depending on the shipping method and the destination. Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information to track the status of your shipment. Please note that delivery times are estimates and may be subject to unforeseen delays such as weather conditions or customs clearance processes.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information. You can use this information to track the progress of your shipment on the carrier's website. If you have any questions or concerns about the status of your order, please contact our customer support team for assistance.
8. Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or legal limitations. If an item in your order is affected by shipping restrictions, we will notify you and provide possible alternatives or solutions.
9. Address Accuracy
It is essential to provide accurate and complete shipping information when placing your order. Please review your shipping address carefully before submitting your order. We are not responsible for delays or non-delivery of orders due to incorrect or incomplete address information provided by the customer.
10. Lost or Damaged Shipments
In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and arrange for a replacement or refund, depending on the circumstances and product availability.
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at hello@thegoldentheory.com. Our customer support team will be happy to assist you.